RIBBON FLOWERS ÇİÇEKÇİLİK LIMITED ŞİRKETİ
PRIVACY NOTICE AND DATA PROTECTION POLICY
Pursuant to Law No. 6698 on the Protection of Personal Data (KVKK)
IMPORTANT: This notice is for informational purposes only and does not require your consent. A separate Explicit Consent Form is provided for marketing and commercial communications.
Ribbon Flowers Çiçekçilik Ltd. Şti. ('Ribbon Flowers') prepares this notice to fulfil its obligation to inform data subjects pursuant to Article 10 of Law No. 6698 on the Protection of Personal Data ('KVKK'). Ribbon Flowers reserves the right to update this notice in line with any changes in applicable legislation.
1. DATA CONTROLLER
• Trade Name: Ribbon Flowers Çiçekçilik Limited Şirketi
• Address: Arnavutköy Yolu Sokak, No:66, Etiler, Beşiktaş, Istanbul
• Phone: +90 212 323 00 42
• E-mail: info@ribbonflowers.com
• KVKK Unit: kvkk@ribbonflowers.com
2. PERSONAL DATA COLLECTED AND METHODS OF COLLECTION
The following personal data is collected through our website (www.ribbonflowers.com), mobile application, cookies and order forms:
• Identity information: First name, last name
• Contact information: E-mail address, phone number, delivery address
• Transaction information: Order history, payment information (card numbers are not stored)
• Technical data: IP address, cookie data, browser information
3. PURPOSES AND LEGAL BASIS FOR PROCESSING
a) Performance of a contract (KVKK Art. 5/2-c):
• Processing and delivering your order
• Processing payments and providing order status updates
b) Compliance with legal obligations (KVKK Art. 5/2-ç):
• Obligations under Law No. 6502 on the Protection of Consumers
• Tax and accounting obligations; providing information to public authorities
c) Legitimate interests (KVKK Art. 5/2-f):
• Handling customer complaints and improving service quality
• Ensuring website and application security
d) Based on explicit consent (KVKK Art. 5/1) — only if consent is given:
• Sending commercial electronic messages (e-mail, SMS) about campaigns and promotions
• Personalised advertising and marketing activities
4. RETENTION PERIODS
• Order and contract records: 10 years from contract termination (Turkish Code of Obligations Art. 146)
• Invoice and payment records: 5 years (tax legislation)
• Customer complaints and requests: 3 years (consumer legislation)
• Marketing and commercial communication data: Until explicit consent is withdrawn
• Cookie and technical data: Until end of session or up to 2 years depending on cookie type
5. DATA TRANSFERS
• Payment institutions and banks: For processing payments
• Cloud service providers: For data storage and infrastructure
• Authorised public authorities: To comply with legal obligations
• Advertising and analytics platforms (Google, Meta etc.): Only if explicit consent is given
International transfers are made to countries providing adequate protection under KVKK Article 9, or based on your explicit consent.
6. YOUR RIGHTS UNDER KVKK
Pursuant to Article 11 of KVKK, you have the right to:
• Learn whether your personal data is being processed
• Request information if your data has been processed
• Learn the purpose of processing and whether it is used accordingly
• Know the third parties to whom your data is transferred
• Request correction of incomplete or inaccurate data
• Request deletion or destruction of your data under the conditions in KVKK Art. 7
• Object to any outcome resulting from automated processing of your data
• Claim compensation for damages arising from unlawful processing
To submit your requests, please contact us at kvkk@ribbonflowers.com. Requests will be finalised free of charge within 30 days.
Ribbon Flowers Çiçekçilik Limited Şirketi | kvkk@ribbonflowers.com | +90 212 323 00 42
Arnavutköy Yolu Sokak No:66, Etiler, Beşiktaş, Istanbul